Covid-19 Safety

Whilst restrictions have been eased, we are still prioritising the safety and well-being of all our staff and visitors.

We will continue to implement additional hygiene and safety measures in accordance with government guidelines. These will be monitored and updated regularly, so please check back here for the latest details.

We want you to be aware of all these changes prior to your visit.

Operational Changes

Railway: Only operating between Lakeside & Cleethorpes Kingsway Stations for the 2021 season. This is due to a road level crossing upgrade taking place. You do not have to book for the train, but seats are on a first come, first serve basis. 

Sidings Snack Shack: takeaway hatch using disposable cutlery and trays. No indoor seating.

Signal Box Inn: No indoor seating and only disposable poly-carbonate glasses used. You do not have to book a table, but seats are on a first come, first serve basis.

Enjoying a Safe Visit with Us


Before Visiting

If you, or any members of your household display symptoms of COVID-19, we ask that you DO NOT visit us until these have cleared.

 

 
During Your Visit


Social Distancing

Queue systems in place for the train and Signal Box Inn
Dividers in place on our roofed carriages to allow each group to sit separately.
Picnic benches have been spaced out to avoid areas becoming overpopulated.

 


Contact Tracing

We advise all visitors on arrival check-in using the NHS COVID-19 App or register their details with us to assist with contact tracing. All data we collect is stored securely and destroyed after 21 days.

 

 


Face Masks

We ask that anyone over the age of 11 years old (except those medically exempt) continues to wear a face mask or covering in our station buildings. 
Face coverings are worn by all our visitor facing staff.

 


Contactless Payments

We are accepting card payments only, contactless if you can.

 

 


Hygiene and Sanitisation

We ask all visitors to regularly wash and sanitise their hands on their visit.
Site cleaning regime of high contact points will continue to be in place.

Sanitising stations for our visitors to use at entrances throughout the site.

 

How can you help?

Be ready for contactless card payments.
Register your details on NHS COVID-19 app or with us.
Wear a face mask in all our buildings
Bring your own hand sanitiser and wash your hands often.
There are currently no indoor areas open for seating, even in wet weather. We have some sheltered areas such as the station canopy at Lakeside but please bring umbrellas if there is a chance of showers!
Please be patient with us under these circumstances – things may take longer but we will do our best to make your visit with us as enjoyable as possible.

Whilst we have taken all reasonable care to follow government COVID-19 safety guidelines, by entering our attraction, you voluntarily assume all risks related to exposure to COVID-19.