Frequently Asked Questions

Q: Are dogs allowed on the train?

A: Dogs are welcome on the train, we charge a flat fare of £1.50 per dog. Dogs however, are not permitted on select special event dates such as Santa Specials due to the nature of these events. 

Q: I am a wheelchair user, am I able to travel on the train?

A: We have a disabled access carriage which is used on selected days. We advise that you contact us in advance to ensure it is in use on the day of your visit.

Q: If I buy a return ticket, can I split my journey and return on a later train?

A: Yes, you can split your journey and use the remainder of your ticket on the same day as purchase. It is best to take a note of departure times from each station. We advise that you arrive at the stations approximately 10 minutes prior to departure time.

Q: Where can I purchase train tickets at Lakeside Station?

A: Train tickets are available to purchase from the station building or the Sidings Snack Shack window.